Get in Touch

Have a question, need help with a mix, or want to work with us? We are real people who respond within 24 hours. Pick the channel that works best for you.

Email Support

For technical issues, account questions, billing inquiries, or general feedback. Our support team responds within 24 hours on business days.

[email protected]

Send Email

Discord Community

Join thousands of producers in our Discord server. Get help in real-time from the community and the Genesis Mix Lab team. Share mixes, get feedback, and participate in monthly contests.

discord.gg/genesismixlab

Join Discord

Live Chat

In-app live chat with our support team is coming soon. When launched, Pro subscribers will have access to real-time support directly within the Genesis Mix Lab interface.

Available for Pro plan

Coming Soon

Social Media DMs

Reach us on Instagram, Twitter/X, or TikTok. We are active daily and respond to DMs within 24 hours. Follow us for mixing tips, producer spotlights, and platform updates.

@genesismixlab on all platforms

Follow Us

Business Inquiries

Partnerships

Interested in integrations, API partnerships, or collaborative opportunities? We work with distributors, DAW developers, and music platforms.

[email protected]

Press and Media

For press inquiries, interviews, product reviews, or media kit requests. We provide hi-res assets and talking points upon request.

[email protected]

Before You Reach Out

Many questions are answered instantly in our Help Center and FAQ. Check these resources first - you might find your answer in seconds.